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Aiming for the Hearts of their Customers: Interviews with CX Professionals

Aiming for the Hearts of their CustomersOver the course of this blog I’ve interviewed a number of Customer Experience executives, working every day to improve their experience to increase loyalty. Customer Experience is still an emerging field, and these interviews gave me a great chance to hear others’ perspectives on the field, what it’s doing right, and where we can improve in understanding the customer and acting upon those insights.

I’ve gathered these interviews into a PDF for easy reading, which is attached to this post for you to download and enjoy:

Aiming for the Hearts of their Customers

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