Are you a member of the Customer Experience Professionals Association? I just joined about a month ago, but have already kicking myself for not joining long ago. It is a wealth of information about best Customer Experience practices, with both providers and client-side professionals sharing their expertise for free. All this for less than $200 a year!
Minneapolis readers should consider joining us at the upcoming CXPA Minnesota Local Networking Event. This is a terrific opportunity to meet your local customer experience community – and I also had a preview of the menu, and it sounds incredible. More information:
Re-Imagine Your Customer Experience Journey! Understanding customers holistically and adapting your business to their expectations are two common obstacles facing executives today. Please join your fellow CXPA members along with Ingrid Lindberg, Chief Customer Experience Officer for Prime Therapeutics and a founding member of CXPA and Kendall Nygard, VP of Service Experience for Ameriprise for this CXPA Minnesota Local Networking Event.
Ingrid and Kendall will lead an interactive discussion on how to re-imagine and re-design your Customer Experience through leveraging touch point processes, enablement tools, and technology. One of the best tools your organization can utilize when embarking on the customer experience transformation is Journey Mapping. Amerprise has recently gone through the Journey Mapping process and will provide us with their insight on lessons learned and guidance on where and how to begin.
Date: Monday, April 22, 2013
Time: 5:00 – 7:00 p.m.
Location: 900 2nd Ave S
Fourth Floor Room #3